1. Overview

This refund policy governs the process and conditions under which refunds are granted for the IPTV services of Flixonova Media Inc. (“Flixonova,” “we,” “us,” or “our”). Our goal is to ensure a transparent refund process and maintain customer satisfaction while upholding fair business practices.

2. Refund-Eligible Period

7-Day Refund Policy: Customers who subscribe to our IPTV services have the right to request a full refund within seven (7) calendar days from the original purchase date.

3. Conditions for a Refund

• Refund Request: To request a refund, the customer must contact our support team within the seven-day period. The request must include the customer’s name, account information, and the reason for the refund.

• Non-Transferable: The refund policy applies only to the original subscriber and is non-transferable.

• Payment Method: Refunds are issued using the original payment method used for the purchase.

• Processing Time: After approval of the refund request, it may take 5–10 business days for the amount to appear in the customer’s account.

4. Exclusions from Refunds

• Renewals: The seven-day refund policy does not apply to subscription renewals. Refunds are only available for the initial subscription purchase.

• Partial Refunds: No partial refunds are provided for unused periods after the seven-day window.

• Technical Issues: If the refund request is due to technical issues, customers are asked to contact support first. We make every effort to resolve technical problems within our control.

5. Service Cancellation

Customers who wish to cancel their service after the seven-day period must follow the cancellation procedure outlined in our Terms of Use. No refunds are provided after the refund period has expired.

6. Contact Information

For refund requests or questions regarding this refund policy, please contact our customer service at:

📧 Email: flixonova@gmail.com

7. Policy Changes

Flixonova Media Inc. reserves the right to modify or supplement this refund policy at any time. Changes take effect immediately upon publication on our website or notification to our users.